Job Title:                                   Volunteer Coordinator


Salary                                       £18,000.00 pa  (£11,675 pro rata)


Hours                                        24 hours per week over 3, 4 or 5 days


Terms                                       Permanent


The volunteer coordinator plays a key role in the organisation supporting the staff team, ensuring volunteers are trained and available for projects and that the office runs smoothly.


Deadline for Applications 31/10/2017

Interview Notification         3/11/2017  

Interviews                            8/11/2017


Please apply with CV and covering letter outlining how you meet the person specification


Main Duties:

Volunteer Mentor management

  1. To lead on promoting advertising, recruiting, maintaining and supporting an appropriate level and quality of volunteer mentors for all catchment release areas – including representing the organisation externally and undertaking new volunteer interviews.
  2. To act as first point of contact for those considering volunteering and to actively seek new volunteers for Futures Unlocked projects.
  3. To lead on the organisation of volunteer mentor training, taking responsibility for all related policies and processes including preparing materials and venue, processing references etc. and when appropriate, co-presenting training with Chaplains.
  4. To quality control the volunteer mentor database and other volunteer records, ensuring that they are kept confidential, up to date, accurate and of suitable quality, feeding into planning meetings as required.

  1. To lead on organising, booking and inviting volunteer mentors to additional events such as Peer Support, training or celebrations.
  1. To ensure volunteers have an ongoing point of contact in the organisation for general queries regarding DBS equipment, references, expenses, opportunities for participation and pastoral support.
  1. To operate within agreed financial controls, recording and monitoring systems to ensure proper record keeping and accountability

General office duties

  1. To undertake general office tasks such as welcoming guests, ordering stationery, answering the phone, taking messages and maintaining the confidential filing systems.
  2. To lead on updating the website and other social media sites ( content also directed by staff team)
  3. To lead on IT maintenance and systems back up for hardware and software with support from our I+T provider
  4. To act as a Health and Safety and First Aid representative (training provided)
  5. To contribute to the future planning of FU and link in as appropriate with the staff team to develop good policy and practice, encouraging local communities to respond to the needs of ex-prisoners
  6. Undertake appropriate training and development as agreed with the Trustees
  7. Undertake other duties as agreed with the Line Manager for the effective delivery of FUs aims



Volunteer Coordinator  = Person Specification



A proven track record in a coordinating role

Experience working/volunteering  with or for an organisation dealing with vulnerable or challenging service users

Experience of working with volunteers and understanding of the opportunities and challenges this can bring

Experience of promoting services and engaging and involving members of the public

Experience of working with a range of people in different settings

At least 2 years’ experience of office administration, maintaining databases, dealing with enquiries, general office routines.

Experience of using MS office programmes Powerpoint, Word and Outlook

Experience of using social media Facebook , Twitter etc

Skills and Abilities

Excellent listening, communication and networking skills

Ability to identify problems and find solutions that deliver quality support for volunteers.

Ability to organize and manage volunteer recruitment tasks

Ability to train, support and motivate volunteers.

Ability to prioritise and manage own workload including time-management

Ability to work collaboratively with a range of volunteers, clients,  staff and others

Ability to travel around geographical area as required with banners and recruitment stall

Ability to manage a variety of different tasks at the same time

Ability to work confidently and calmly with people at times when they may be upset or angry



Understanding of diversity agendas and of relevant legislation and guidance

Knowledge of the criminal justice sector and the challenges faced in this area

Relevant qualifications to support the job role


A commitment to eliminating inequalities for clients and promoting inclusion

Enthusiasm and interest in people

Outgoing personality and a team player